Order Cancellations & Refunds

At Vastrago, we are committed to delivering impeccable luxury ethnic wear. Because of the intricate craftsmanship, heavy embroidery, and exclusivity of our collections, we enforce a strict financial policy to protect the integrity of our inventory.

Standard Refund Policy

To maintain the highest standard of quality for our clients, Vastrago operates on a strict No Refund policy. We do not issue cash refunds to original payment methods for sizing issues, color variations due to screen displays, or changes of mind. All sales are final.

Order Cancellations

Standard Orders: Due to our rapid inventory allocation and immediate dispatch protocol for luxury ethnic wear, orders may only be cancelled within 30 minutes of placement. To request a cancellation within this window, you must immediately email our Client Concierge at support@vastrago.com with your Order ID. Once the 30-minute window elapses, the order is locked into processing and cannot be cancelled, modified, or refunded under any circumstances. Approved cancellations within the window will be refunded to the original payment method within 5–7 business days.
Custom Orders: Any order that includes custom stitching, alterations, or personalization enters artisan production immediately upon confirmation and cannot be cancelled at any point.

When a Refund is Applicable

As outlined in our Returns & Exchanges policy, we will gladly replace an item if it arrives with a manufacturing defect or if an incorrect garment was delivered (subject to our unboxing video requirement).

In the rare event that a defective or incorrect item is returned to us, but the exact replacement piece is completely out of stock and unavailable, you will be given two options:

Vastrago Brand Credit: A gift card issued for the full value of your purchase, valid for 12 months on any item in our store.
Full Refund: A complete reversal of the charge to your original credit card, UPI, or bank account, processing within 5–7 business days.

Late or Missing Refunds

If your refund has been approved but has not yet appeared in your account, please first contact your credit card company or bank, as processing times can vary. If you have done this and still have not received your refund, please reach out to us at support@vastrago.com.