Returns & Exchanges

Our Commitment to Quality Every Vastrago garment undergoes a rigorous, multi-point quality inspection before it is carefully packaged and shipped. Because our pieces feature delicate hand-work and premium fabrics, all sales are final to maintain the pristine condition of our inventory.

Conditions for Replacement We accept returns or exchanges strictly and only in the event of a manufacturing defect or if an incorrect item was delivered to you. We do not accept returns for sizing issues, color preferences, or a change of mind.

How to Initiate a Defect Claim To process a claim for a defective or incorrect item, the following steps are mandatory:

1. The Unboxing Video: A continuous, uncut unboxing video showing the original packaging being opened and the defect clearly displayed is required. Claims without an unboxing video will not be accepted.

2. Notification Window: You must notify our Client Concierge team at support@vastrago.com within 24 hours of receiving the delivery.

3. Condition of Garment: The item must remain completely unworn, unwashed, unaltered, and in its original luxury packaging with all Vastrago tags securely attached.

Resolution Upon reviewing your unboxing video and approving the claim, we will arrange for the pickup of the item. Once the garment is received and inspected at our facility, we will immediately dispatch a pristine replacement of the exact same product.